{"id":1537,"date":"2026-11-10T04:56:52","date_gmt":"2026-11-10T04:56:52","guid":{"rendered":"https:\/\/ezw.kbq.temporary.site\/website_5d194de8\/?page_id=1537"},"modified":"2026-11-10T05:20:20","modified_gmt":"2026-11-10T05:20:20","slug":"payment-policy","status":"publish","type":"page","link":"https:\/\/carebridgeplus.com\/ta\/payment-policy\/","title":{"rendered":"Payment Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1537\" class=\"elementor elementor-1537\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7179193 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7179193\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column 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 margin:15px 0;\r\n}\r\n#cbp-payment-policy .cbp-contact{\r\n  margin-top:35px;\r\n  padding:42px 25px;\r\n  background:linear-gradient(130deg,#06494c,#087b70);\r\n  border-radius:20px;\r\n  text-align:center;\r\n  color:white;\r\n}\r\n#cbp-payment-policy .cbp-contact h2{\r\n  color:white;\r\n  font-size:27px;\r\n  margin:0 0 15px;\r\n}\r\n#cbp-payment-policy .cbp-contact p{\r\n  color:#e2f5f0;\r\n  line-height:1.8;\r\n}\r\n#cbp-payment-policy .cbp-contact a{\r\n  display:inline-block;\r\n  background:var(--green);\r\n  color:white;\r\n  padding:13px 27px;\r\n  border-radius:30px;\r\n  font-weight:700;\r\n  text-decoration:none;\r\n  margin-top:10px;\r\n  transition:.25s;\r\n}\r\n#cbp-payment-policy .cbp-contact a:hover{\r\n  background:#369d09;\r\n  transform:translateY(-2px);\r\n}\r\n@media(max-width:950px){\r\n  #cbp-payment-policy .cbp-layout{\r\n    grid-template-columns:1fr;\r\n  }\r\n  #cbp-payment-policy .cbp-nav{\r\n    position:static;\r\n  }\r\n  #cbp-payment-policy .cbp-features{\r\n    grid-template-columns:repeat(2,minmax(0,1fr));\r\n  }\r\n}\r\n@media(max-width:600px){\r\n  #cbp-payment-policy .cbp-features{\r\n    grid-template-columns:1fr 1fr;\r\n    gap:10px;\r\n  }\r\n  #cbp-payment-policy .cbp-feature{\r\n    padding:22px 10px;\r\n  }\r\n  #cbp-payment-policy .cbp-feature h3{\r\n    font-size:14px;\r\n  }\r\n  #cbp-payment-policy .cbp-wrap{\r\n    padding:25px 15px 60px;\r\n  }\r\n  #cbp-payment-policy summary{\r\n    font-size:15px;\r\n    padding:19px;\r\n  }\r\n  #cbp-payment-policy .cbp-body{\r\n    font-size:14px;\r\n    padding:18px;\r\n  }\r\n}\r\n@media(prefers-reduced-motion:reduce){\r\n  #cbp-payment-policy *{\r\n    transition:none!important;\r\n    animation:none!important;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<section class=\"cbp-hero\">\r\n  <div class=\"cbp-hero-icon\" aria-hidden=\"true\">\ud83d\udcb3<\/div>\r\n  <h1>Payment <span>Policy<\/span><\/h1>\r\n  <p>\r\n    Transparent Payments. Clear Policies.\r\n    Trusted Healthcare Connections.\r\n    Understand how payments, bookings,\r\n    cancellations, and refunds work\r\n    with CareBridgePlus.\r\n  <\/p>\r\n  <div class=\"cbp-updated\">\r\n    Last Updated: [Insert Date]\r\n  <\/div>\r\n<\/section>\r\n\r\n<div class=\"cbp-wrap\">\r\n\r\n<div class=\"cbp-features\">\r\n  <div class=\"cbp-feature\">\r\n    <div class=\"cbp-feature-icon\">\ud83d\udee1\ufe0f<\/div>\r\n    <h3>Secure Payments<\/h3>\r\n    <p>Use authorized payment methods\r\n    to complete your transactions.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cbp-feature\">\r\n    <div class=\"cbp-feature-icon\">\ud83d\udcb0<\/div>\r\n    <h3>Clear Pricing<\/h3>\r\n    <p>Review applicable fees and\r\n    charges before confirming payment.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cbp-feature\">\r\n    <div class=\"cbp-feature-icon\">\ud83d\udcc5<\/div>\r\n    <h3>Flexible Scheduling<\/h3>\r\n    <p>Rescheduling requests are reviewed\r\n    under applicable booking terms.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cbp-feature\">\r\n    <div class=\"cbp-feature-icon\">\ud83d\udd04<\/div>\r\n    <h3>Refund Support<\/h3>\r\n    <p>Refund requests are considered\r\n    under the relevant service terms.<\/p>\r\n  <\/div>\r\n<\/div>\r\n\r\n<div class=\"cbp-layout\">\r\n\r\n<nav class=\"cbp-nav\" aria-label=\"Payment Policy sections\">\r\n  <h3>Payment Information<\/h3>\r\n  <a href=\"#cbpay1\">01. Introduction<\/a>\r\n  <a href=\"#cbpay2\">02. Services & Fees<\/a>\r\n  <a href=\"#cbpay3\">03. Accepted Payments<\/a>\r\n  <a href=\"#cbpay4\">04. Payment Confirmation<\/a>\r\n  <a href=\"#cbpay5\">05. Currency & Charges<\/a>\r\n  <a href=\"#cbpay6\">06. Cancellation Policy<\/a>\r\n  <a href=\"#cbpay7\">07. Rescheduling<\/a>\r\n  <a href=\"#cbpay8\">08. Refund Policy<\/a>\r\n  <a href=\"#cbpay9\">09. Missed Appointments<\/a>\r\n  <a href=\"#cbpay10\">10. Provider Cancellations<\/a>\r\n  <a href=\"#cbpay11\">11. Medical Travel<\/a>\r\n  <a href=\"#cbpay12\">12. Payment Security<\/a>\r\n  <a href=\"#cbpay13\">13. Payment Disputes<\/a>\r\n  <a href=\"#cbpay14\">14. Policy Changes<\/a>\r\n  <a href=\"#cbpay15\">15. Contact Us<\/a>\r\n<\/nav>\r\n\r\n<main class=\"cbp-content\">\r\n\r\n<div class=\"cbp-intro\">\r\n  <h2>Our Commitment to Transparent Payments<\/h2>\r\n  <p>\r\n    At CareBridgePlus, we believe accessing\r\n    healthcare connections should be\r\n    straightforward and transparent.\r\n    This Payment Policy explains the\r\n    payment process, applicable charges,\r\n    cancellation procedures, rescheduling,\r\n    and refund considerations associated\r\n    with our healthcare coordination services.\r\n  <\/p>\r\n<\/div>\r\n\r\n<details id=\"cbpay1\" open>\r\n<summary>01. Introduction<\/summary>\r\n<div class=\"cbp-body\">\r\n<p>\r\nCareBridgePlus is a healthcare connection\r\nand coordination platform that helps\r\nindividuals and families connect with\r\nhealthcare professionals in Sri Lanka.\r\n<\/p>\r\n<p>\r\nOur services may include online consultation\r\ncoordination, specialist connections,\r\nsecond-opinion arrangements, and\r\nhealthcare travel planning assistance.\r\n<\/p>\r\n<div class=\"cbp-note\">\r\nCareBridgePlus is not a hospital\r\nor direct medical treatment provider.\r\nIndependent healthcare professionals\r\nare responsible for medical advice,\r\ndiagnosis, and treatment.\r\n<\/div>\r\n<\/div>\r\n<\/details>\r\n\r\n<details id=\"cbpay2\">\r\n<summary>02. Services and Applicable Fees<\/summary>\r\n<div class=\"cbp-body\">\r\n<p>\r\nCharges may vary depending on\r\nthe service requested, the\r\nhealthcare professional involved,\r\nand any additional coordination\r\nrequirements.\r\n<\/p>\r\n<p>\r\nWhere applicable, fees may include:\r\n<\/p>\r\n<ul>\r\n<li>Online consultation fees.<\/li>\r\n<li>Specialist appointment fees.<\/li>\r\n<li>Medical second-opinion fees.<\/li>\r\n<li>Healthcare coordination fees.<\/li>\r\n<li>Medical travel planning or\r\nadministrative service fees.<\/li>\r\n<\/ul>\r\n<p>\r\nApplicable prices and any known\r\nadditional charges should be\r\ncommunicated before payment.\r\n<\/p>\r\n<p>\r\nSeparate healthcare provider\r\ncharges may apply.\r\n<\/p>\r\n<\/div>\r\n<\/details>\r\n\r\n<details id=\"cbpay3\">\r\n<summary>03. Accepted Payment Methods<\/summary>\r\n<div class=\"cbp-body\">\r\n<p>\r\nPayments must be made using\r\nthe payment methods displayed\r\nor expressly authorized by\r\nCareBridgePlus during checkout\r\nor booking.\r\n<\/p>\r\n<p>\r\nAvailable payment methods may vary\r\nby country, service, and\r\npayment processor.\r\n<\/p>\r\n<p>\r\nDo not transfer funds to personal\r\naccounts or unverified payment\r\nrequests claiming to represent\r\nCareBridgePlus.\r\n<\/p>\r\n<\/div>\r\n<\/details>\r\n\r\n<details id=\"cbpay4\">\r\n<summary>04. Payment Confirmation<\/summary>\r\n<div class=\"cbp-body\">\r\n<p>\r\nWhen a payment is successfully\r\nprocessed, you should receive\r\na confirmation or receipt\r\nthrough the applicable\r\nbooking or payment channel.\r\n<\/p>\r\n<p>\r\nAn appointment is confirmed\r\nonly when the booking process\r\nhas been completed and\r\nconfirmation has been issued.\r\n<\/p>\r\n<p>\r\nIf payment is deducted but\r\nno confirmation is received,\r\nplease contact our team\r\nbefore attempting another payment.\r\n<\/p>\r\n<\/div>\r\n<\/details>\r\n\r\n<details id=\"cbpay5\">\r\n<summary>05. Currency and International Charges<\/summary>\r\n<div class=\"cbp-body\">\r\n<p>\r\nThe applicable transaction currency\r\nwill be shown during checkout\r\nor communicated before payment.\r\n<\/p>\r\n<p>\r\nInternational transactions may\r\ninvolve exchange-rate differences,\r\nbank charges, or card issuer fees.\r\n<\/p>\r\n<p>\r\nThese external charges are\r\ndetermined by the relevant\r\nfinancial institution or\r\npayment service provider.\r\n<\/p>\r\n<p>\r\nAny taxes or mandatory charges\r\nwill be handled according to\r\napplicable law.\r\n<\/p>\r\n<\/div>\r\n<\/details>\r\n\r\n<details id=\"cbpay6\">\r\n<summary>06. Appointment Cancellation<\/summary>\r\n<div class=\"cbp-body\">\r\n<p>\r\nIf you need to cancel a consultation,\r\nplease notify CareBridgePlus\r\nor use the designated booking\r\nsystem as soon as possible.\r\n<\/p>\r\n<p>\r\nCancellation eligibility and\r\nany associated fees depend\r\non the terms disclosed\r\nfor the relevant service\r\nat the time of booking.\r\n<\/p>\r\n<div class=\"cbp-note\">\r\n<strong>Cancellation notice period:<\/strong>\r\n[Insert your confirmed cancellation deadline,\r\nsuch as 24 or 48 hours before the appointment.]\r\n<\/div>\r\n<p>\r\nNothing in this policy limits\r\nany cancellation rights\r\nprovided by applicable law.\r\n<\/p>\r\n<\/div>\r\n<\/details>\r\n\r\n<details id=\"cbpay7\">\r\n<summary>07. Appointment Rescheduling<\/summary>\r\n<div class=\"cbp-body\">\r\n<p>\r\nRescheduling requests are subject\r\nto healthcare professional\r\navailability and the booking\r\nterms communicated at purchase.\r\n<\/p>\r\n<p>\r\nWhere permitted, clients may\r\nrequest a new appointment\r\nthrough the designated booking\r\nsystem or by contacting\r\nCareBridgePlus.\r\n<\/p>\r\n<p>\r\nAdditional fees may apply\r\nif clearly disclosed\r\nand legally permitted.\r\n<\/p>\r\n<\/div>\r\n<\/details>\r\n\r\n<details id=\"cbpay8\">\r\n<summary>08. Refund Policy<\/summary>\r\n<div class=\"cbp-body\">\r\n<p>\r\nRefund eligibility depends\r\non the service purchased,\r\nwhether the service has begun\r\nor been delivered,\r\nthe disclosed booking terms,\r\nand applicable consumer law.\r\n<\/p>\r\n<p>\r\nA refund may be appropriate\r\nwhere a paid service cannot\r\nbe provided and no suitable\r\nalternative is accepted,\r\nsubject to applicable law.\r\n<\/p>\r\n<p>\r\nRequests will be reviewed\r\non an individual basis.\r\n<\/p>\r\n<p>\r\nApproved refunds will generally\r\nbe returned through the\r\noriginal payment channel,\r\nwhere technically possible.\r\n<\/p>\r\n<div class=\"cbp-note\">\r\n<strong>Refund processing period:<\/strong>\r\n[Insert the confirmed number of\r\nbusiness days after approval.]\r\n<\/div>\r\n<p>\r\nBank or payment processor\r\nprocessing times may affect\r\nwhen refunded funds appear.\r\n<\/p>\r\n<\/div>\r\n<\/details>\r\n\r\n<details id=\"cbpay9\">\r\n<summary>09. Missed Appointments and Late Arrivals<\/summary>\r\n<div class=\"cbp-body\">\r\n<p>\r\nClients are encouraged to join\r\nscheduled consultations on time\r\nand ensure that their internet\r\nconnection and device are ready.\r\n<\/p>\r\n<p>\r\nMissed appointments, late arrivals,\r\nor connection issues may affect\r\nwhether a consultation can proceed.\r\n<\/p>\r\n<p>\r\nAny no-show fees or restrictions\r\nmust be disclosed as part of\r\nthe relevant booking terms\r\nand comply with applicable law.\r\n<\/p>\r\n<\/div>\r\n<\/details>\r\n\r\n<details id=\"cbpay10\">\r\n<summary>10. Healthcare Professional Cancellations<\/summary>\r\n<div class=\"cbp-body\">\r\n<p>\r\nIf a healthcare professional\r\nbecomes unavailable,\r\nCareBridgePlus will aim to\r\ncommunicate the change\r\nand explain the available options.\r\n<\/p>\r\n<p>\r\nDepending on the circumstances,\r\nthese may include rescheduling,\r\nan alternative professional\r\nwhere suitable, or a refund\r\nof the affected service\r\nwhere required or appropriate.\r\n<\/p>\r\n<\/div>\r\n<\/details>\r\n\r\n<details id=\"cbpay11\">\r\n<summary>11. Medical Travel and Treatment Coordination<\/summary>\r\n<div class=\"cbp-body\">\r\n<p>\r\nHealthcare travel coordination\r\nmay involve separate charges\r\nfrom hospitals, clinics,\r\nhealthcare professionals,\r\ntravel providers, or\r\naccommodation providers.\r\n<\/p>\r\n<p>\r\nCareBridgePlus coordination\r\nfees, if applicable,\r\nwill be identified separately\r\nfrom known third-party charges.\r\n<\/p>\r\n<p>\r\nThird-party cancellation\r\nand refund policies may apply\r\nto their respective services.\r\n<\/p>\r\n<div class=\"cbp-note\">\r\nHealthcare coordination does\r\nnot guarantee a particular\r\nmedical outcome, appointment\r\navailability, visa approval,\r\nor travel arrangement.\r\n<\/div>\r\n<\/div>\r\n<\/details>\r\n\r\n<details id=\"cbpay12\">\r\n<summary>12. Payment Security and Privacy<\/summary>\r\n<div class=\"cbp-body\">\r\n<p>\r\nCareBridgePlus aims to use\r\nappropriate payment channels\r\nand safeguards for\r\npayment-related information.\r\n<\/p>\r\n<p>\r\nPayment information may be\r\nprocessed by independent\r\npayment service providers\r\nunder their applicable\r\nterms and privacy policies.\r\n<\/p>\r\n<p>\r\nFor details about how we\r\nhandle personal information,\r\nplease review our\r\n<a href=\"\/privacy-policy\/\"\r\nstyle=\"color:#198b51;text-decoration:underline\">\r\nPrivacy Policy<\/a>.\r\n<\/p>\r\n<\/div>\r\n<\/details>\r\n\r\n<details id=\"cbpay13\">\r\n<summary>13. Billing Errors and Payment Disputes<\/summary>\r\n<div class=\"cbp-body\">\r\n<p>\r\nIf you notice an incorrect\r\ncharge, duplicate transaction,\r\nor payment discrepancy,\r\nplease contact CareBridgePlus\r\nwith the relevant transaction\r\nreference and booking details.\r\n<\/p>\r\n<p>\r\nWe will review the concern\r\nand coordinate with the\r\nappropriate payment provider\r\nwhere necessary.\r\n<\/p>\r\n<p>\r\nThis process does not limit\r\nany rights you may have\r\nthrough your bank,\r\ncard issuer, or\r\napplicable consumer law.\r\n<\/p>\r\n<\/div>\r\n<\/details>\r\n\r\n<details id=\"cbpay14\">\r\n<summary>14. Changes to This Payment Policy<\/summary>\r\n<div class=\"cbp-body\">\r\n<p>\r\nCareBridgePlus may update\r\nthis Payment Policy\r\nto reflect changes in\r\nservices, payment procedures,\r\nor legal requirements.\r\n<\/p>\r\n<p>\r\nUpdated terms will be\r\npublished on this page\r\nwith a revised effective date.\r\n<\/p>\r\n<p>\r\nChanges will not retroactively\r\nremove rights under\r\npreviously agreed booking\r\nterms or applicable law.\r\n<\/p>\r\n<\/div>\r\n<\/details>\r\n\r\n<details id=\"cbpay15\">\r\n<summary>15. Contact and Payment Support<\/summary>\r\n<div class=\"cbp-body\">\r\n<p>\r\nFor payment inquiries,\r\nrefund requests,\r\nor billing assistance,\r\nplease contact:\r\n<\/p>\r\n<p>\r\n<strong>CareBridgePlus<\/strong><br>\r\nEmail:\r\n<a href=\"mailto:contact@carebridgeplus.com\">\r\ncontact@carebridgeplus.com<\/a><br>\r\nPhone:\r\n<a href=\"tel:+94706585665\">\r\n+94 706 58 5665<\/a><br>\r\nWebsite:\r\n<a href=\"https:\/\/carebridgeplus.com\">\r\ncarebridgeplus.com<\/a>\r\n<\/p>\r\n<p>\r\nPlease include your booking\r\nreference or transaction\r\nreference when available.\r\nDo not send full payment\r\ncard details by email.\r\n<\/p>\r\n<\/div>\r\n<\/details>\r\n\r\n<section class=\"cbp-contact\">\r\n  <h2>Need Help With a Payment?<\/h2>\r\n  <p>\r\n    Have questions about consultation fees,\r\n    payment confirmation, cancellations,\r\n    or refunds? Our team can help\r\n    clarify the next steps.\r\n  <\/p>\r\n  <a href=\"mailto:contact@carebridgeplus.com?subject=Payment%20Policy%20Inquiry\">\r\n    Contact Payment Support\r\n  <\/a>\r\n<\/section>\r\n\r\n<\/main>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n<script>\r\n(function(){\r\n const root=document.getElementById(\"cbp-payment-policy\");\r\n if(!root)return;\r\n root.querySelectorAll(\".cbp-nav a\").forEach(link=>{\r\n   link.addEventListener(\"click\",function(e){\r\n     const target=root.querySelector(\r\n       this.getAttribute(\"href\")\r\n     );\r\n     if(!target)return;\r\n     e.preventDefault();\r\n     target.open=true;\r\n     target.scrollIntoView({\r\n       behavior:window.matchMedia(\r\n         \"(prefers-reduced-motion: reduce)\"\r\n       ).matches?\"auto\":\"smooth\",\r\n       block:\"start\"\r\n     });\r\n   });\r\n });\r\n})();\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcb3 Payment Policy Transparent Payments. 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