Privacy Policy

CareBridgePlus is a healthcare connection and coordination platform supporting Sri Lankan communities worldwide.

We facilitate connections with healthcare professionals, online consultations, second opinions, and healthcare-related travel coordination.

This Privacy Policy applies to information we collect through our website, forms, communications, and coordination services.

Depending on the services you request, we may collect:

• Contact information: Name, email address, telephone number, and country of residence.
• Appointment details: Preferred healthcare specialty, appointment date, and consultation requests.
• Healthcare information: Medical concerns, relevant reports, or health history you choose to provide through an appropriate process.
• Payment information: Transaction details and payment status. Payment card information may be processed by independent payment service providers.
• Technical information: Browser type, device information, IP address, and website usage data.
• Communications: Messages, inquiries, feedback, and correspondence with our team.

We aim to collect only information reasonably necessary for the relevant purposes.

We may use personal information to:

• Respond to inquiries and requests.
• Facilitate connections with healthcare professionals.
• Coordinate online consultations and appointments.
• Assist with second-opinion requests.
• Support medical travel coordination.
• Communicate booking confirmations and updates.
• Process payments and maintain transaction records.
• Improve website functionality and customer support.
• Protect website security and prevent misuse.
• Comply with applicable legal obligations.

We will use information for other purposes only where permitted by applicable law and, when required, with your consent.

Healthcare-related information is sensitive and deserves additional care.

If you request a consultation or medical coordination service, we may need certain relevant healthcare information to help facilitate that request.

Where required, we will seek appropriate consent or another valid legal basis before collecting or sharing sensitive healthcare information.

Independent healthcare providers may collect and maintain separate medical records under their own professional and legal obligations.

We may disclose relevant information to the following recipients when necessary and legally permitted:

• Healthcare professionals you request to connect with.
• Hospitals, clinics, and medical service providers involved in your request.
• Appointment scheduling and communication service providers.
• Payment processors.
• Technical service providers supporting website operation and security.
• Regulatory authorities when disclosure is legally required.

We do not sell personal medical information to advertisers.

Third-party recipients may have their own legal responsibilities and privacy practices.

CareBridgePlus supports individuals living in different countries, including Sri Lanka and overseas.

Facilitating international healthcare connections may require transferring relevant information across national borders.

Where international transfers occur, we will take measures required by applicable privacy laws, including appropriate safeguards, notices, or consent where necessary.

Privacy protections may differ between jurisdictions.

We aim to use reasonable technical and organizational safeguards appropriate to the sensitivity of the information we handle.

These may include access restrictions, secure communication methods, software maintenance, and controls designed to prevent unauthorized access.

No internet transmission or electronic storage system can be guaranteed completely secure.

If you believe your information has been compromised, please contact us promptly.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, subject to applicable legal, accounting, contractual, and recordkeeping requirements.

Retention periods may vary depending on the type of information and the services involved.

When information is no longer required, we will take appropriate steps to delete, anonymize, or otherwise securely dispose of it.

Our website may use cookies and similar technologies for functionality, security, preferences, and analytics.

Where required by applicable law, we will obtain consent before using non-essential cookies.

You may be able to control cookies through your browser settings or an available website cookie preference tool.

Disabling certain cookies may affect some website features.

Depending on applicable privacy laws, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion where legally available.
• Withdraw consent where processing relies on consent.
• Object to or restrict certain processing.
• Request information about disclosures or transfers.
• Submit a complaint to an appropriate privacy authority.

Some requests may be subject to identity verification, legal exceptions, or mandatory retention obligations.

To make a privacy request, email contact@carebridgeplus.com.

Where consent is required, we will seek it before collecting, using, or disclosing information for the relevant purpose.

You may withdraw consent, subject to applicable legal and contractual restrictions.

You can request to stop receiving optional marketing communications. Essential service-related messages may still be necessary.

CareBridgePlus does not knowingly offer independent healthcare coordination services to children without appropriate parental or legal guardian involvement.

Where information concerning a minor is required, we will seek appropriate authorization and comply with applicable privacy laws.

Our website may link to independent healthcare providers, booking systems, payment processors, and other external services.

These organizations may maintain separate privacy policies. We encourage users to review those policies before providing personal information.

We may update this Privacy Policy to reflect changes in our services, data practices, or legal obligations.

Updated versions will be published on this page with a revised date. Where required by law, we will provide additional notice or obtain consent.

For questions, concerns, or requests relating to personal information, contact:

CareBridgePlus
Email: contact@carebridgeplus.com
Phone: +94 706 58 5665
Website: https://carebridgeplus.com

Privacy contact or responsible person: [Insert Name or Position]

Registered business address: [Insert Address]