- Call Us: +94 706 58 5665
- Email: contact@carebridgeplus.com
Transparent Payments. Clear Policies. Trusted Healthcare Connections. Understand how payments, bookings, cancellations, and refunds work with CareBridgePlus.
Use authorized payment methods to complete your transactions.
Review applicable fees and charges before confirming payment.
Rescheduling requests are reviewed under applicable booking terms.
Refund requests are considered under the relevant service terms.
At CareBridgePlus, we believe accessing healthcare connections should be straightforward and transparent. This Payment Policy explains the payment process, applicable charges, cancellation procedures, rescheduling, and refund considerations associated with our healthcare coordination services.
CareBridgePlus is a healthcare connection and coordination platform that helps individuals and families connect with healthcare professionals in Sri Lanka.
Our services may include online consultation coordination, specialist connections, second-opinion arrangements, and healthcare travel planning assistance.
Charges may vary depending on the service requested, the healthcare professional involved, and any additional coordination requirements.
Where applicable, fees may include:
Applicable prices and any known additional charges should be communicated before payment.
Separate healthcare provider charges may apply.
Payments must be made using the payment methods displayed or expressly authorized by CareBridgePlus during checkout or booking.
Available payment methods may vary by country, service, and payment processor.
Do not transfer funds to personal accounts or unverified payment requests claiming to represent CareBridgePlus.
When a payment is successfully processed, you should receive a confirmation or receipt through the applicable booking or payment channel.
An appointment is confirmed only when the booking process has been completed and confirmation has been issued.
If payment is deducted but no confirmation is received, please contact our team before attempting another payment.
The applicable transaction currency will be shown during checkout or communicated before payment.
International transactions may involve exchange-rate differences, bank charges, or card issuer fees.
These external charges are determined by the relevant financial institution or payment service provider.
Any taxes or mandatory charges will be handled according to applicable law.
If you need to cancel a consultation, please notify CareBridgePlus or use the designated booking system as soon as possible.
Cancellation eligibility and any associated fees depend on the terms disclosed for the relevant service at the time of booking.
Nothing in this policy limits any cancellation rights provided by applicable law.
Rescheduling requests are subject to healthcare professional availability and the booking terms communicated at purchase.
Where permitted, clients may request a new appointment through the designated booking system or by contacting CareBridgePlus.
Additional fees may apply if clearly disclosed and legally permitted.
Refund eligibility depends on the service purchased, whether the service has begun or been delivered, the disclosed booking terms, and applicable consumer law.
A refund may be appropriate where a paid service cannot be provided and no suitable alternative is accepted, subject to applicable law.
Requests will be reviewed on an individual basis.
Approved refunds will generally be returned through the original payment channel, where technically possible.
Bank or payment processor processing times may affect when refunded funds appear.
Clients are encouraged to join scheduled consultations on time and ensure that their internet connection and device are ready.
Missed appointments, late arrivals, or connection issues may affect whether a consultation can proceed.
Any no-show fees or restrictions must be disclosed as part of the relevant booking terms and comply with applicable law.
If a healthcare professional becomes unavailable, CareBridgePlus will aim to communicate the change and explain the available options.
Depending on the circumstances, these may include rescheduling, an alternative professional where suitable, or a refund of the affected service where required or appropriate.
Healthcare travel coordination may involve separate charges from hospitals, clinics, healthcare professionals, travel providers, or accommodation providers.
CareBridgePlus coordination fees, if applicable, will be identified separately from known third-party charges.
Third-party cancellation and refund policies may apply to their respective services.
CareBridgePlus aims to use appropriate payment channels and safeguards for payment-related information.
Payment information may be processed by independent payment service providers under their applicable terms and privacy policies.
For details about how we handle personal information, please review our Privacy Policy.
If you notice an incorrect charge, duplicate transaction, or payment discrepancy, please contact CareBridgePlus with the relevant transaction reference and booking details.
We will review the concern and coordinate with the appropriate payment provider where necessary.
This process does not limit any rights you may have through your bank, card issuer, or applicable consumer law.
CareBridgePlus may update this Payment Policy to reflect changes in services, payment procedures, or legal requirements.
Updated terms will be published on this page with a revised effective date.
Changes will not retroactively remove rights under previously agreed booking terms or applicable law.
For payment inquiries, refund requests, or billing assistance, please contact:
CareBridgePlus
Email:
contact@carebridgeplus.com
Phone:
+94 706 58 5665
Website:
carebridgeplus.com
Please include your booking reference or transaction reference when available. Do not send full payment card details by email.
Have questions about consultation fees, payment confirmation, cancellations, or refunds? Our team can help clarify the next steps.
Contact Payment Support